The Telecommunications Regulatory Agency (ART) recently convened two key working sessions in Douala with major telecommunications operators, MTN Cameroon and Orange Cameroon.
Led by Prof. Philémon Zoo Zame, the Director General of ART, these discussions aimed to oversee the investments made by these companies to enhance the quality of service (QoS) and user experience (QoE) for customers in Cameroon.
A significant topic of discussion was the coordination of frequency usage with neighbouring countries, including Chad, Gabon, and Congo. The challenge of deploying technologies within unplanned frequency bands in Cameroon complicates the transition to 4G in the 900 MHz band, raising concerns about potential jamming and compatibility issues in border regions. The regulator emphasised the need for improved regional collaboration and a united national approach before making technical decisions. Additionally, the number of active subscribers, crucial for accurate reporting and understanding market coverage, was highlighted.
Another point raised was the compatibility of devices used in rural areas, as many users still rely on basic phones that support only 2G or 3G networks. Transitioning to 4G will necessitate supportive public policies or a gradual adaptation strategy.
From a financial perspective, the managing directors of the two telecom firms, Wanda Matandela from MTN Cameroon and Patrick Benon from Orange Cameroon, shared their initial investment plans. Each is projected at 30 billion CFA francs for the upcoming year, which is expected to double in 2025. These funds are intended to renew equipment, maintain existing infrastructure, and expand access networks, particularly in urban areas. Traffic data analysis reveals a significant shift toward 4G, which now accounts for 90% of total data traffic.
The ART proposed establishing a biannual monitoring framework to promote accountability and transparency. This initiative would enable operators to report on the progress of their investments and address any discrepancies that may arise. This interactive format is expected to strengthen the relationship between the regulator and the operators.
In addition to the technical discussions, telecom operators are set to launch an interactive communication campaign at the end of October or early November, starting in Yaoundé. The Director General of ART strongly urged that this campaign be bilingual, educational, and coordinated with consumer rights advocacy groups. The aim is to inform the public about the reasons behind service disruptions, showcase the efforts made by stakeholders to improve services, clarify upcoming network changes, and increase public awareness about using electronic communication devices.
