Ofcom has released new procedures for addressing radio and television broadcast licence breaches, updating the guidelines from April 2017. These revisions consider the evolving landscape of regulated broadcasters and an uptick in complaints and investigations.
In response to public feedback, the updated framework introduces new guidelines for administrative priorities, enhanced rules for information sharing, and a new deadline for submitting complaints.
Under the revised regulations, complaints must be lodged within 20 working days following a broadcast. Ofcom has also reaffirmed its commitment to keep complainants informed about the outcomes of their concerns, responding to feedback from the consultation process.
Additional updates include a clearer and more straightforward structure to assist broadcasters and the public understand the procedures. These revised protocols apply to all broadcasters governed by the Broadcasting Acts of 1990 and 1996, encompassing radio stations, television channels, and on-demand services.
A complete version of the updated procedures can be found at ofcom.org.uk.
The Community Media Association (CMA) and the UK Community Radio Network (UKCRN) have expressed their support for Ofcom’s updated procedures, acknowledging the benefits of a clearer structure and simplified language that will aid volunteer-led broadcasters in grasping their responsibilities.
Both organisations were particularly pleased that Ofcom opted to maintain updates for complainants on outcomes, having strongly opposed the initial proposal to eliminate this practice. They argue that ongoing communication is vital for ensuring transparency and fostering public trust in the regulatory framework.
However, concerns were raised regarding the new 20-working-day complaint submission deadline, which both organisations believe may disadvantage smaller or part-time stations with limited staff. They have called on Ofcom to implement the latest procedures flexibly, especially when addressing minor infractions or first-time violations at community stations. Additionally, they emphasise the need for consistent engagement and practical support from Ofcom to assist the sector in meeting compliance demands.
