MTN Nigeria has announced plans to significantly increase its investment in connecting eight million households to fibre infrastructure over the next three years. This commitment was shared by Tobe Okigbo, the Chief Corporate Services and Sustainability Officer, during an “Ask Me Anything” session at the MTN Media Innovation Programme Alumni event in Lagos.
Okigbo highlighted that the company is making substantial capital investments to enhance its Fibre-to-the-Home (FTTH) services, including its FibreX offerings. This initiative aims to boost fixed connectivity and support the company’s growth strategy.
While the expansion comes with its challenges—such as lengthy approval processes, logistical complexities of cable installation, and extended timeframes to recoup investments—Okigbo affirmed MTN’s dedication to providing reliable fixed broadband access to households. He pointed out that the fibre rollout is designed to reduce reliance on mobile data for home connectivity and to promote more stable fixed broadband usage as the telecom sector evolves beyond traditional voice services.
According to Okigbo, emerging technologies such as AI, 5G, and smart devices, along with the increasing demand for connected homes, are transforming the industry. He cautioned that telecom companies that do not innovate risk being overshadowed by technology firms that capture greater value through advanced digital services.
He explained that unlike mobile internet pricing, fibre services are structured around connection speed and quality rather than data volumes, providing users with more predictable performance at home.
In response to recent tariff hikes, Okigbo noted that these adjustments were necessary due to rising operating costs, inflation, and the need for sector sustainability, including higher diesel prices. He emphasised that pricing should be aligned with market realities while ensuring consumers have choices, including the option to switch providers.
On customer service quality, Okigbo stated that MTN has taken steps to compensate customers in verified cases of poor service. The company is also collaborating with regulators to clarify accountability for issues arising from operational failures versus external factors such as vandalism and infrastructure damage.
Additionally, Okigbo discussed MTN Group’s acquisition of a 60% stake in MoMo, aimed at enhancing its competitive edge in the mobile money sector and improving customer experiences as Nigeria’s digital ecosystem evolves towards integrated connectivity, smart homes, connected vehicles, and the Internet of Things.
