Telkom has announced it will implement tariff increases across its mobile and fixed-line services effective from April 1, 2026. The decision is driven by escalating operational costs, inflation, and the necessity to invest in network infrastructure.
These changes will impact both new and existing customers, affecting post-paid mobile voice plans, selected LTE and prepaid options, and fixed voice and broadband services for consumers and small businesses.
On average, monthly subscription fees for post-paid mobile voice plans—including FlexOn, Infinite, and legacy tariffs—will rise by 6.5%. LTE data plans will also witness similar adjustments. Among LTE wireless capped plans, increases will be more modest, averaging 4.5% with a range of 2.6% to 7.2%. Importantly, all uncapped LTE offerings and Telkom’s 5G internet plans will remain unchanged.
Prepaid users will also see adjustments: out-of-bundle voice rates on Telkom More will increase while rates for Telkom Thola More will rise from 80 cents to 89 cents per minute. However, out-of-bundle data and SMS rates will not be affected.
Certain charges, such as device installation fees, value-added services, and business-specific tariffs, will not be included in these increases. Additionally, plan benefits such as data allocations, voice minutes, and SMS allowances will remain unchanged.
For business customers, consumer and SMB fixed voice tariffs will increase by an average of 10% for legacy products and 6% for current offerings. Fibre tariffs are set to rise by an average of 6% for both consumer and SMB clientele.
BCX, the enterprise IT services branch of Telkom, will separately raise prices for business access lines starting April 1, including PSTN, ISDN BRI, ISDN PRI, and indoor and outdoor extensions. BizTalk calling plans will also see a price adjustment.
These price increases will apply to all customers, including those on month-to-month plans and fixed-term contracts, as Telkom’s standard terms permit subscription fee adjustments during the contract period.
For those who wish to dispute the increases, Telkom allows customers to cancel their services without penalty, although they will still need to settle any outstanding device instalment payments.
Lunga Siyo, CEO of Telkom Consumer and Small Business, acknowledged the challenges posed by price increases but emphasised their necessity for providing reliable, high-quality services in a changing economic landscape. He stated, “We have worked hard to keep increases measured while maintaining our value-driven offerings and protecting key elements such as device installations, popular uncapped plans, and 5G services.”
