Nigeria’s telecoms regulator has directed operators to be transparent in their dealings with customers, particularly regarding tariff plans, voice and data bundles, and promotions.
The Nigerian Communications Commission (NCC) said the directive aims to provide subscribers with clear, understandable, and accurate information regarding the cost of phone, short message, and data services.
The NCC has demanded that mobile network operators (MNOs) publish a thorough table outlining the features of their tariff plans and bundle offerings.
“The table should contain all necessary information for subscribers to make informed decisions, including add-ons, their prices, how consumers can opt-in or out, terms and conditions for renewal, and rollover policies,” stated Reuben Muoka, NCC director for public affairs.
The regulator stated that the guideline was developed after consultations with industry stakeholders, including MNOs and customer focus groups, and substantial data analysis of customer preferences and expectations.
Service providers must disclose all necessary information about their tariffs, including the plan name, price, validity term, price-per-second for on-network and international calls, predicted internet speeds, and fair usage regulations.
